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We take great care to pack your books carefully. However, in the event that your order is damaged (major dents) or faulty (missing pages, mis-prints), we will look into making a one-to-one exchange. 

Simply email us at sales@panasiabooks.com the picture of the damaged book within 15 days, and we will dispatch a new book for you.

We can also arrange for Exchanges in the form of credit voucher to your account. You may apply the credit voucher on your next purchase within 1 month. We do not process cash refunds.